What is AptonWorks?

AptonWorks is a WhatsApp Business CRM tool developed by AptonWorks Limited. Our product features a 'Conversation Cloud Platform' integrated with WhatsApp Business, enabling our customers to efficiently store, manage, analyze, and transfer messages across various AptonWorks and third-party messaging channels (referred to as the “Service”).

That contains any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data;

Collection & Use of Personal Data:

AptonWorks gathers information, including Personal Data, for the following purposes:

Providing and managing the Service

Internal business operations

Communication and marketing efforts

Recruiting and personnel management

Payment collection for the Service

Enhancing and refining our Service and Website

To deliver our services to clients, we collect users' names, email addresses, and phone numbers, uploading this information to our secure servers. These details are solely used for user identification and content delivery within the app.

The app utilizes third-party services that may gather information for identification purposes. Links to privacy policies of third-party service providers used by AptonWorks .

Google Sign-in and Google Drive Services (https://www.google.com/policies/privacy/)

This policy does not impose any restrictions on the use of aggregated or de-identified data, which is no longer linked to an identifiable individual or Customer of the Services.

AptonWorks Services are not intended for individuals under 16 years old. If you discover that a child under 16 has provided us with Personal Data without consent, please reach out to us.

Cloud API

AptonWorks sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days.

Providing & Managing the Service

As part of our Service, AptonWorks may receive, access, analyze, process, and retain Personal Data on behalf of our Clients.

Our Clients determine the types of Personal Data collected and used within the Service, as well as how it is utilized, disclosed, and stored. For inquiries regarding the use of your Personal Data by our Clients, please contact them directly.

Service Data refers to the information processed on behalf of our Clients during the Service's provision.

Your data is securely stored in cloud servers, and we employ encryption to safeguard all personally identifiable information.

To request the deletion of your account data, please email us at support@AptonWorks .

Upon termination, all your data, including contacts and conversations, is permanently deleted from our database unless you request otherwise

Here's an alternative version of the content you provided, crafted with your legal advisor's review in mind:

Account Information, including contact details, user profile information, and payment method information, is collected when you register or authenticate into our Service. We use this information to manage payment for the Service, provide support, and facilitate communication.

AptonWorks 's privacy practices regarding Account Information are detailed in this Privacy Policy.

Service Usage Information, which includes details about how you access and use the Service, is also collected. We use this information to understand and enhance our Services, as well as to investigate and prevent security issues, abuse, and fraud.

AptonWorks 's privacy practices concerning Service Usage Information are detailed in this Privacy Policy.

Internal Business Purposes:

AptonWorks collects the following information for various purposes through our Website, social media, and other channels:

Communicating with you and conducting marketing practices

Responding to requests for product demos: When you request a free demo, we may collect your name, job title, WhatsApp number, business email address, and company information. This information is used to contact you and facilitate your free demo.

Responding to inquiries: When you contact us with comments, questions, or complaints, we may ask for identifying information such as your name, address, and telephone number, along with additional information to promptly address your query. We may retain this information to assist you in the future and to enhance our customer service and service offerings (including the Service and Website).

Informing you about products and services: We may use your contact information for our marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt-out at any time by following the steps outlined below:

Opt out of our emailing list

Send us a communication to request the deletion of your contact details

Payment Collection for the Service:

For Clients who purchase a paid version of our Service, we collect and process information about your use of the Service and your Account Information (including contact information, user profile information, and payment method) to bill you.

Understanding & Improving our Services & Website:

We collect Service Usage Information, including details about how you access and use the Service, to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.

Website Visits:

We collect the IP (Internet Protocol) addresses of all visitors to our Website, along with related information such as page requests, browser type, operating system, and average time spent on our Website. This information helps us understand our Website activity and monitor and enhance our Website.

Disclosure of Your Personal Data:

AptonWorks does not disclose, trade, rent, sell, or otherwise transfer Personal Data, except as set out in this policy. Personal Data may be transferred or disclosed as follows:

Service Provider Arrangements: We may transfer (or otherwise provide) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process, or store personal data while providing these services, but only based on our instructions. As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services, and customer support software tools.

Changes to our Business Structure: AptonWorks may share or disclose data in the event of a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of AptonWorks 's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence).

Enforcing Our Rights, Preventing Fraud, & Ensuring Safety: AptonWorks may share or disclose data to protect and defend the rights, property, or safety of third parties or us, including enforcing contracts or policies, or in connection with the investigation and prevention of fraud.

Access & Correction of Personal Data:

If you wish to access or update Personal Data we have collected on behalf of a particular Client, we will direct you to that Client. We will assist Clients wherever possible in responding to individual access requests.

If you have submitted Personal Data via our Website or provided us with your Personal Data, you may request access, updating, or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data to verify your identity.

How We Protect Personal Data:

AptonWorks takes the security of user data seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps consider the sensitivity of the information we collect, process, and store, as well as the current state of technology.

For more information on current practices and policies regarding the security and confidentiality of Personal Data and other information, please refer to our Security Practices; we keep that document updated as these practices evolve.